Privacy Policy

1. Who we are

Homecation provides vacation home rental, property management, and real estate-related services in Dubai, United Arab Emirates. For privacy questions, contact info@homecation.ae or write to Office 301-6, Sultan Business Center, Dubai, UAE.

2. Information we collect

Depending on your request, we may collect:

• Identity and contact details, such as your name, email address, and mobile number.
• Stay requirements, including preferred area, dates, guest count, and special requests.
• Owner and property details, such as location, property type, bedrooms, condition, and service requested.
• Real estate preferences, including budget, preferred areas, property type, and transaction objective.
• Messages and correspondence you send to us.
• Website usage information if you consent to optional Google Analytics.

Please do not submit passport copies, payment-card details, health information, or other sensitive documents through the general website forms.

3. How we use information

We use personal information to respond to inquiries, register future accommodation requirements, discuss property services, identify suitable real estate options, communicate with you, protect the website, maintain business records, and improve our service.

Where required, we rely on your consent. We may also process information where necessary to respond to your request, take steps before entering an agreement, perform an agreement, comply with legal obligations, or pursue legitimate business interests that do not override your rights.

4. When information may be shared

We do not sell personal information. We may share only what is reasonably necessary with:

• Hosting, email, website, analytics, and technology providers.
• Property owners, operators, maintenance teams, or service partners involved in a requested stay or property service.
• Real estate professionals, developers, or transaction partners relevant to your request.
• Professional advisers, regulators, courts, or authorities where required by law.

Some providers may process information outside the UAE. Where applicable, we take reasonable steps to use appropriate safeguards and reputable providers.

5. Cookies, local storage, and analytics

The website stores your analytics choice in browser local storage. If Google Analytics is configured, it loads only after you select “Accept analytics.” Google may then set analytics cookies and receive information such as pages viewed, approximate location, device type, and interaction events.

Advertising personalization and Google Signals are disabled in our website configuration. You can reject analytics, change your choice through “Cookie settings” in the footer, or clear this website’s browser data.

Links to WhatsApp, Instagram, Facebook, TikTok, and other third-party websites are governed by those providers’ own privacy policies once you leave our website.

6. Retention and security

We keep personal information only for as long as reasonably necessary for the purpose collected, including follow-up, service delivery, dispute handling, legal compliance, and record keeping. Retention periods vary according to the inquiry and any agreement that follows.

We use reasonable administrative and technical measures to protect information. However, no internet transmission or storage system can be guaranteed completely secure.

7. Your choices and rights

Subject to applicable UAE law, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data where applicable, you may ask to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also withdraw consent for future processing where consent is the basis used.

To make a request, email info@homecation.ae. We may need to verify your identity and may retain information where required by law or necessary to protect legal rights.

8. Children

This website is not intended for children to submit inquiries independently. A parent or legal guardian should make accommodation or property requests for anyone under 18.

9. Policy updates

We may update this policy to reflect changes to the website, our services, providers, or applicable requirements. The effective date at the top shows the latest revision.

10. Contact us